** NOTICE **
Aspera Connect has been upgraded to version 4.1.3!
Need Aspera Support?
• If you are an Internal employee, please submit ticket through Service Now to the GCC. For instructions, please click the following link
Request Aspera Support/Access.
• If you are an external user, contact 404-885-2378 for assistance.
Here are steps you can take immediately to help troubleshoot Aspera:
1. Confirm navigation to correct URL web address:
• Users on HBO's internal Production and corporate IT Networks: https://dropbox.homebox.com/aspera/faspex
• External users on the public internet: https://dropbox.homeboxoffice.com/aspera/faspex
2. Confirm utilization of proper browsers.
3. Confirm Aspera Connect plug-in is installed. Refer to the Aspera Faspex User Guide for instructions. If you do not have a copy of the User Guide, contact the GCC at 404-885-2378.
By accessing this site you agree to all terms and conditions listed herein.
